Making life as stress-free as possible
Thank you for considering Glenmarks Clinic for your mental health needs. We strive to make the admissions process as smooth and stress-free as possible.
Commencing your stay with us involves a process of two parts, namely pre-admission and admission.
Pre-admission: To be admitted, our clinic first requires an approved treating Psychiatrist to book a bed at our facility. We will then obtain authorisation from the patients’ medical aid or liaise with private-paying patients on payment options.
Admission: Our admissions staff will guide you through the process and address any questions or concerns you may have.
Below is a comprehensive guide to help you prepare for your admission.
What to bring:
- Valid identification (ID) for both the patient and the primary member (e.g., ID, passport, or driver’s license)
- Medical Aid Card and any relevant documentation
- Comfortable and casual clothing for daytime activities, including appropriate attire for group sessions, relaxation, and light exercise
- Pyjamas and slippers for sleeping purposes only
- Toiletries (excluding sharp objects, for example, nail clippers, razors, scissors) and electrical appliances such as hairdryers and straighteners (which will be securely stored and accessed when needed)
- Any medication currently being taken, including chronic medication, in original packaging, which must be handed to nursing staff for safekeeping
- Towels (although provided, you may bring your own if preferred)
- Cigarettes (if applicable, as we do not sell them on the premises)
- Reading material for leisure time
- A credit or debit card for use at the in-house snack shop
- A reusable water bottle for staying hydrated
What Not to Bring:
- Illegal substances or paraphernalia
- Alcohol or recreational drugs
- Weapons or hazardous objects
- Valuable items or large sums of cash
- Outside food or beverages, unless medically necessary or approved by staff
Additional Information:
- Upon arrival, you will undergo a comprehensive assessment by our clinical team to determine the most appropriate treatment plan for your needs.
- Visitors are welcome during designated visiting hours, but based on individual treatment plans and therapeutic considerations, they may be restricted.
- Please notify our staff of any special dietary requirements or medical conditions that may impact your stay.
- Confidentiality and privacy are of the utmost importance at Glenmarks Clinic. Your personal information and treatment details will be handled with the utmost discretion and care.
If you have any questions or concerns regarding the admissions process, please don’t hesitate to contact our admissions team. You may also find our FAQ section helpful.
